A Dawlance customer has claimed they suffered an electric shock while using one of the company’s air conditioners and received no meaningful support from the brand after reporting the incident.
The customer said the incident was alarming and could have caused serious harm. They immediately contacted Dawlance to report the potential safety hazard, but were left frustrated when the company did not provide a proper solution or send a technician to inspect the unit.
“This isn’t just about one AC,” the customer said, expressing concern that the same fault could endanger other households if left unchecked.
The incident has raised broader questions about how appliance manufacturers handle safety complaints. Many consumers expect well-known brands like Dawlance to act swiftly in cases where their products pose a potential risk. The customer emphasized that everyone deserves to feel safe using home appliances, and that reports of electric shocks must be taken seriously and resolved quickly.
They also urged other customers to be cautious and regularly check their appliances for faults, while calling on Dawlance to investigate the issue and take responsibility to prevent similar incidents in the future.
So far, Dawlance has not issued an official response to the complaint.
